Skip to main content
Sylvara.ai
Sylvara.ai
AI Automation Services

Third-Party Integrations & API Usage Policy

SECTION 1 - OVERVIEW
  1. Last Updated: 2/3/2025
  2. At Sylvara.ai (“Company,” “we,” “our,” or “us”), we leverage third-party software, including Zoho CRM, Make.com, and various client-specified platforms, to deliver AI automation solutions. This policy explains how these integrations function and the security measures in place.
SECTION 2 - HOW WE USE THIRD-PARTY INTEGRATIONS
  1. Zoho CRM is our primary database for storing customer information, project details, and workflow settings.
  2. Make.com is used for automation workflows that interact with third-party applications like Slack, Google, Microsoft, and others.
  3. Additional tools (e.g., Zapier, AWS, OpenAI, APIs) are used depending on the client’s needs.
SECTION 3 - DATA HANDLING & SECURITY
  1. Data Encryption: All API data transmissions use TLS 1.2+ encryption.
  2. Role-Based Access Control: Only authorized personnel can access sensitive information.
  3. OAuth 2.0 Authentication: Used for secure access between platforms.
  4. Third-Party Compliance: We only integrate with tools that comply with GDPR, CCPA, HIPAA, and ISO 27001.
SECTION 4 - USER RESPONSIBILITIES & RISKS
  1. Clients must approve third-party platform access before integration.
  2. Third-party providers may have their own security policies, which we encourage users to review.
  3. We are not responsible for service outages, security breaches, or data loss due to third-party software.

For security concerns, contact us at support@sylvara.ai.